NOTE: NEVER FORCE CLOSE OR SWIPE CLOSE THE NRBY APP WHILE IN THE PROCESS OF CREATING A SMARTPIN - EVEN AFTER THE NRBY APP STATES SMARTPIN “SUCCESSFULLY CREATED”. THE PHOTO PROCESS MAY IS STILL RUNNING IN THE BACKGROUND. FORCE CLOSING OR SWING CLOSING WILL ELIMINATE PHOTOS THAT ARE IN PROCESS.
Photo’s are an integral part of describing anything at a location. Sometimes photos could be a mandatory requirement just to create a SmartPin. Other times, you may want to add additional photos to help describe the location. This work instruction we will cover all these situations plus review common problems encountered adding photo’s to SmartPins.
Most SmartPins will be configured with mandatory photos which are required to create a SmartPin. Much of the time only one photo will be required, but there are times where more than one will be required. You also may want to add more photos to better describe the situation. In this example let’s walk through a creating a standard Temporary Drop SmartPin.
1. After navigating to the correct category and selecting the appropriate SmartPin (i.e., Temp Drop), if
mandatory photos are required you will immediately see the screenshot below. Mandatory photos will always be the first step when creating a SmartPin. Notice the top banner outlines what photo is needed, in this case “Picture Pedestal to House”. At the bottom of the screen there are two icons. The camera icon opens your camera to take a picture. Tap on that icon and take the required picture. Once you take the picture you can select either “Use Photo” or “Retake” if you are not happy with the outcome. Once you have good photo hit “Use Photo” to move to the next step.
- You can also add videos. In the middle screen the default is always set to photo. You could tap video and take a video of the location instead. Please note, videos are large les that take significant time and bandwidth to upload.
2. After hitting “Use Photo” you will see the following screen below. Notice the grey bar across the top of the screen. That is your gallery view. If you want to add more photos just tap the camera button again, take another photo and that will get added to the gallery. Do this as many times as you need to fully capture the situation. Note, if you have multiple photos in the gallery you can tap any of them to view again. If you need to delete one from the gallery tap on it and then hit the Trash Can on the bottom of the screen. Once you have everything you need hit the next in the upper right corner to proceed.
- If second (or additional) mandatory photo is required just follow the same steps above starting with the top banner which describes the photo required. Following our example for a Temporary Drop the next mandatory photo would be “Picture from Pedestal to House”. When complete hit Next.
3. Once you have completed the next steps (usually SmartForm with required or optional attributes) the SmartPin should successfully be created and viewable. Tap on the SmartPin you just created. To view the photos, click on the “attachment” folder. In the attachment folder you should see thumbnails of all the photos you added. Tapping on any of them will open them allowing you to pan and zoom. Pan with one finger and zoom or expand using two fingers.
Depending on your data connection sometimes it takes a while to upload the photos. You may see a progress bar or at times an empty thumbnail. Please go to the Common Problems section to learn how to deal with these situations.
Adding Photos from the Gallery
Another way to create a SmartPin that requires photos is to take the photos in advance of creating the SmartPin and then uploading as part of the creation process or later to enhance the SmartPin details.
Before creating the SmartPin take the photos which will be saved to your photo moments folder on your phone. Next create the SmartPin. If mandatory photos are required, instead of opening your camera, tap the gallery icon which is bottom middle of the screen. That opens you photo moments folder, tap the photo you want to add. If you want to add more just repeat the process. When done hit Next.
If Mandatory photos are not required and you want to add photos to any SmartPin. Tap on the SmartPin and open the Notes folder. Tap the gallery icon near the bottom of the screen. Select the photo you want to add and then hit the upload icon in the upper right-hand corner. Notice the camera is also available as an option to add photos at a later date.
1. Sometimes due to a poor cellular connection you may experience difficulties creating a SmartPin and /or
uploading photos. Nrby will attempt to create the SmartPin first and then upload the photos second.
2. When creating a SmartPin, very quickly after hitting “create” you should see a notification stating the SmartPin has been successfully created. Also, if you have added photos you should also see notifications for each photo that has been successfully uploaded. If you see these banners, all is good!
3. In poor cellular locations the following could happen. Don’t worry, Nrby will automatically retry and restart once you have a good cellular connection. If Nrby has any issue creating the SmartPin you will see a grayed-out image of the SmartPin on your phone. If you tap on it you will see a message “Creating SmartPin”. Nrby has cached all the information and is waiting for a good signal to finish the upload to create the SmartPin. No action is required on your side.
4. Once the SmartPin is successfully created a similar issue may occur with uploading the photos. Photos are very much larger files and take more time depending on the quality of the cellular connection. To check on the status of your photos, open the SmartPin and click on the Attachments folder. A thumbnail should be present for each photo. Each thumbnail will have a progress bar showing the progress of each photo. Once successfully uploaded the thumbnail will be complete. No action is required, Nrby will automatically retry when you have a good connection.
Application Size and Clearing the Cache
If you take a lot of photos there could be times where Nrby starts to eat up a lot of your memory on the phone. It’s easy to clear the attachment cache in Nrby. Tap the Nrby icon in the lower left hand corner, select Settings and then scroll down to the bottom of the page. This only clears the photos from the Nrby Application Folder. It does not effect photos that have been successfully uploaded or have been saved to your Moments folder in iOS.