New In This Release
Mobile Notification Trigger
The Mobile Notification Trigger is used to send a notification to mobile users when an event occurs. Here at Nrby, our first use of this trigger is in the Solo Worker use case. If a Solo Worker creates an “Up in Bucket” SmartPin with a 30 minute timer, when the timer expires, first you want to provide a gentle reminder to the user in case s/he forgot to check in. This is where the mobile notification trigger comes in.
As you can see above, in the SmartPin definition, you can now add a Mobile Notification Trigger. Below you can see a zoomed in image of that portion of the SmartPin.
First, choose which mobile users you wish to notify. You can choose ‘Include Creator’ to always notify the creator of the SmartPin. If there are any other Nrby mobile app users, just start typing their email address and the dashboard will help you autocomplete the email address. You know it’s correct when you see the email address as an entity that can be deleted by tapping the X.
You can notify mobile users when different events occur: when a SmartPin is Created, Updated, Deleted, or Transitioned to another type of SmartPin. In our example, the “Up In Bucket” SmartPin might transition to a “Time to Checkin” SmartPin pictured above. So on the “Time to Checkin” SmartPin, you create a Mobile Notification Trigger on the Transition Action. So when the “Time To Checkin” SmartPin is transitioned to that will trigger the mobile notification. Then you have the opportunity to type in your own custom message to display in the Nrby mobile app when the in-app message is read. You also have the ability to upload your very own custom sound file that will play when the mobile notification is received by the Nrby app. Below, the woopwoop.wav sound file will play a siren sound when the notification is received by the creator of the SmartPin.
Supervisor Notification Trigger
The Supervisor Notification Trigger is used to send a notification to the supervisor of a mobile user when an event occurs. Here at Nrby, our first use of this trigger is in the Solo Worker use case. If a Solo Worker creates an “Up in Bucket” SmartPin that has transitioned to a “Time To Checkin” SmartPin after 30 minutes, and the Time To Checkin SmartPin has transitioned to a “Failure to Checkin” SmartPin after 5 minutes, it is time to let alert the supervisor of the creator of the SmartPin. This is where the mobile notification trigger comes in.
Below is the Supervisor Notification Trigger configuration section. You can choose to notify the creator of the SmartPin in addition to the Supervisor. Just like the Mobile Notification Trigger, you choose the event you want to trigger the notification. Below, this SmartPin is configured to send the trigger when the “Failure To Checkin” SmartPin is transitioned to from the “Time to Checkin” Smartpin. You can upload your own custom sound to play and type in your own notification message, just like the mobile user notification. Below, we have the even more annoying ‘buzz.wav’ file selected for our sound.
In addition to the Nrby in-app message, the Supervisor will also receive an email from Nrby with the custom message as well as some boiler-plate content to let you know who, what, when, where, and why the email is being generated. Below is a sample of this email. It is very similar to the content of the in-app message. The email also has a link to open the details of the SmartPin that caused the email to be sent.
So how do you define supervisors for your mobile users? You upload them to Nrby through a CSV file via the API. Nrby should not be your system of record for who is a supervisor to whom. Just export a CSV file from your personnel system and upload it through our API. Whenever the information needs to be updated, just upload a new file. This can be done on demand or as part of a scheduled job. Contact support if you required assistance with the file upload.
Fixed In This Release
Dashboard Last Login Time
We were showing the incorrect Last Login time for Users on the Web Users tab. We fixed that.